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Safe Online Gambling &
Responsible Play at SpinEmpire

Tools to keep gambling enjoyable — and free Australian support services if it ever stops being so.

Gambling Help Online

1800 858 858

Free call · 24/7 · Confidential

Lifeline Australia

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24/7 crisis support · All topics

SpinEmpire Responsible Gambling Tools

SpinEmpire provides a range of tools designed to help players stay in control of their gambling. These tools are available in your account settings and take effect as described below.

Deposit Limits

Set daily, weekly, or monthly deposit limits to cap how much you can add to your account. Limit reductions take effect immediately. Increases require a waiting period before they activate — this prevents impulsive changes made during a session.

Loss Limits

Loss limits cap how much you can lose in a given period. Once the limit is reached, further play from bonus or deposited funds is suspended until the period resets. A useful complement to deposit limits for players managing session exposure.

Session Time Limits

Set a maximum session duration. When the limit is reached, you'll receive a prompt and the session will end. This tool helps players maintain awareness of time spent in the casino.

Cool-Off Periods

Request a temporary break from the platform — periods are available in increments from 24 hours to several weeks. During a cool-off, your account remains open but deposits and gameplay are disabled.

Self-Exclusion

Self-exclusion is a binding tool that closes your account for a defined period (minimum 6 months) or permanently. Unlike cool-off periods, self-exclusion cannot be reversed before the exclusion period ends. Contact support via live chat or email to activate.

Important: If you self-exclude, it is your responsibility not to attempt to open new accounts. SpinEmpire will refuse registration to known self-excluded players.

Signs That Gambling May Be a Problem

  • Spending more than you can afford to lose
  • Chasing losses — continuing to play to win back lost money
  • Gambling interfering with work, relationships, or finances
  • Lying to others about how much time or money you spend gambling
  • Feeling anxious, stressed, or guilty about gambling

If any of the above applies, the services listed on this page offer free and confidential support.

Minor Protection — 18+ Only

SpinEmpire requires players to be 18 or older. Age verification is completed during KYC. If you share a device with minors, consider enabling parental controls or device-level filtering software such as Gamban, Betfilter, or GameStop (Australia) to prevent access to gambling sites.

Licence and Complaints

SpinEmpire operates under a Curaçao eGaming licence. Formal complaints can be submitted through the platform's internal process, which carries escalation rights under the licence terms. Contact details: [email protected].